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Privacy policy

Privacy policy

in MERKANDI LTD

Objectives and scope of the Policy

The administrator of personal data of users of Merkandi platform who are individuals is Merkandi LTD (Unit 4E, Enterprise Court S63 5DB Rotherham, United Kingdom), which means that it determines the purposes and methods of processing your personal data.

The purpose of the Policy is to determine the actions taken by Merkandi for the protection of your personal data, processed through the platform and mobile application, as well as within the related services. Policy sets out, in particular, the scope and legal basis for the processing of your personal data, which are collected by Merkandi in connection with the use of the platform and mobile application by you.

We receive your personal data from you when you set up your account, in connection with activities you carry out on the platform, posting or viewing offers and in connection with updates to your personal data made through your account. The processing of personal data may also be related to the performance of a number of other activities directly related to the use of the platform and the mobile application. The use of the platform, including the downloading of the mobile application or the use of the mobile application or related services, is only possible after you have read the provisions of this Policy and the Terms and Conditions.

Scope of personal data processing

The scope of personal data processed by Merkandi may vary depending on what services or functionality provided by Merkandi you use:

Registration

During the registration process, we require the following personal data: e-mail address, login, password, phone number and information about the company (enterprise) and its address. Failure to provide the above data means that we can not enter into a contract with you, and consequently will not be able to use Merkandi services.

Use of the account 

After registering, we will require you to fill in your identification details and provide information on your address and contact details necessary to make contact. In order to be able to fully use the platform, we require you to provide your age so that we can verify your legal capacity. If you provide us with an account for withdrawals, we will process the declared personal data related to this account, i.e. your name, bank account number and home address.

For full account activation, we will require you to submit the relevant documents for verification. This will enable us to confirm the data you provided during the account creation process. We will process the personal data contained in the verification documents for the purposes of the platform.

After registering an account and during the use of Merkandi services we commit you to constantly update any personal data given, if in any respect there are changes.

In addition, we collect information about your activities on the platform, including purchase history, listings, payment methods selected and the content of comments and messages sent.

When using your account, you may also provide us with other, optional personal data, e.g. by uploading your photo or a graphic of yourself (avatar), thereby consenting to its processing. The provision of such personal data is entirely voluntary.

In addition, we may obtain your personal data in connection with the use by you of the option to log on to the platform or mobile application through external authentication services offered by other entities operating independently of Markandi.pl (e.g. services offered by Google, Apple or services offered within the services, including those of a social nature - such as Facebook). In this case, we will only acquire your personal data in the form of your name or username, your e-mail address and an avatar published on such service or site and we may associate this personal data with your account or process it only for the purposes of such login or registration to the platform. When using external authentication services, you should read the terms and conditions and privacy policies of the providers of such services.

Execution of transactions

Making payments is associated with the need to process other personal data, i.e. data contained in the offer (including, in particular, the content of the offer), transaction data (in particular, bank account number, payment method, the address of receipt of goods, method of delivery), data to the VAT invoice and data allowing the tracking of shipments, sending messages, communicating with other users and making payments for services provided by Merkandi. Merkandi may also have access to the content of messages sent between users in the framework of discussions and disputes. In order to handle the transaction, we may use your personal data, which were given to us during the registration. In addition, to handle the sale we may also process your personal data, including, inter alia, turnover value, information about orders (their implementation or cancellation, shipping numbers).

Contact form

In the contact form, we process contact data that is necessary for us to communicate with you and to fulfil your request. This may include personal data such as your name, email address or telephone number.

In addition, as part of user support, we can also contact you through the use of personal data placed for this purpose in the account or provided by you through social media channels (eg Facebook Messenger, Instagram, Twitter, WhatsApp, WeChat). In the case of contact with Merkandi through social media channels offered by entities independent of us, Merkandi acquires personal data in the form of user name (in the case of e.g. Facebook Messenger, Instagram, Twitter) or phone number (e.g. in the case of WhatsApp, WeChat) only for the purpose of contact. If permitted under applicable law, Merkandi will also be entitled to obtain and store other personal data relating to the communication carried out, such as information about support requests or feedback from Users.

Incoming calls to helplines

Incoming calls to Merkandi hotlines are recorded. If you decide to contact us by phone, your personal data, like for example, telephone number and the content of the recording (including information provided during the conversation), we will process in order to implement the application.

Participation in loyalty programmes, competitions or promotional actions

In connection with participation in loyalty programmes, competitions or promotional campaigns, we will process your personal data that is necessary for the above events. Depending on the type of event organised, this may include your name, contact details (such as telephone number or email address) or any other data necessary to meet the criteria for participating in these events.

Marketing activities 

As part of our marketing activities, we may, either on the basis of legitimate interest or on the basis of your consent, process information to help us tailor advertising and content to your preferences and expectations (including in relation to the display of behavioral advertising). This may include, but is not limited to, your IP address, cookie data, or information about your traffic on the site, including the offers you view and your preferences in this regard. Additionally, based on the above premises, we will also process your contact data, including data necessary to send you information, including commercial information, to the extent specified by you (phone number or e-mail address).

Analytical and statistical activities

Your personal data may also be processed by us for analytical and statistical purposes, including surveys. For these purposes, we will use primarily the information about your activity on the Platform, including information related to the use of individual services, as well as personal data about your preferences and expectations. By surveys sent to users via email or made available directly on the Platform, Merkandi may collect personal data from you, which may include, for example, age. Your personal data can also be used to ensure an adequate level of security of the Platform. In this regard, Merkandi uses, among others, technology based on digital fingerprinting, which consists of collecting the so-called digital "fingerprints" of the user's device, which allows us to identify the device from which you use or application that you install. The information we collect about you in this regard may constitute personal data. We may process personal data such as, but not limited to, your IP address, data derived from cookies, the parameters of the software and hardware you use, the configuration of your device (e.g., data on installed plug-ins), or information about your website traffic (including the use of network communication protocols), pages viewed, and information on the use of the mobile application.

Action in connection with the assertion or defence of claims

We may process your personal data in connection with the right to assert or defend against claims. For this purpose, Merkandi processes your personal data throughout the period in which the claims arising from the contract concluded by the State with Merkandi or related to the use of services provided by Merkandi, platforms, mobile application have not become time-barred under applicable law. This may be, for example, the amount of debt, information related to a particular order or offer, transaction data, or information obtained in connection with the establishment of contact by Merkandi infolinks. The scope of personal data processed by us may vary from time to time, depending on the subject matter of the claim.

Aims, grounds and duration of processing of personal data

Depending on what services provided by Merkandi you use, different are the purposes and legal basis for the processing of personal data by Merkandi and the periods for which Merkandi may store or use your personal data.

For each of the purposes of processing we have specified the legal basis and the maximum period for which personal data will be stored. After the indicated period we will not use your personal data for the indicated purpose. However, this does not mean that we will delete it in every case. We will store your personal data for the longest of the indicated periods relating to the specific services of Merkandi. Below we have described the standard activities on personal data in connection with the use of services provided by Merkandi. More detailed information on the processing of personal data when using specific services may also be found in the regulations of those services.

Account registration and maintenance, user transaction processing

The use of some of the functionalities available on the Platform (including the use of the mobile application) requires you to register in accordance with the Regulations. Establishment and use of the account is related to the processing of your personal data by us.

Merkandi also processes your personal data in connection with the handling of transactions.

The information posted by you on the platform does not come from Merkandi and are not initiated by Merkandi. For this reason, to the fullest extent permissible under the law applicable, Merkandi is not responsible for the information provided. In offers and messages as far as possible should not give personal information. By placing your personal data in the offers or messages, you do it on the basis of your own, considered and informed decision. You should therefore carefully consider the risks involved in providing such information. 

In connection with the processing of your account and your transactions, we process your personal data as described in the table below. In addition, your personal data may be processed for other purposes, including analytical, marketing and ensuring the security of the services provided, which you can learn more about in this Policy.

In connection with the performance of some of your transactions (eg, transactions covered by the obligation of archiving or settlement of VAT by Merkandi) we are required by law to process, including archiving, personal data related to these transactions.

Purpose of personal data processing Legal basis for processing personal data Period of retention of personal data for a specific purpose (retention period)
Undertake actions related to the support of registration made by the user and the provision of services electronically to support accounts of Merkandi users Art. 6 §1letter b of the GDPR (necessity to conclude and perform the contract) - personal data necessary to set up and operate the Account Until the service is completed
Personalise your account settings (include an avatar and other optional personal information in your account) or provide personal information when you log in to the platform via an external service Art. 6 §1letter a GDPR (User's consent) - only for optional Personal Data that is not necessary for using the Account Until the optional personal data is removed from the Account (withdrawal of consent) or the service is terminated
Complaint handling, including resolution of technical problems Art. 6 §1 letter f GDPR (legitimate interest of Merkandi, consisting in protecting the rights of Merkandi and the user) Until the complaint is dealt with or the reported problem is resolved
Pursuing and defending against claims arising from a valid contract or related to the provision of services, including debt collection, conducting court, arbitration and mediation proceedings Art. 6 §1 letter f  GDPR (legitimate interest of Merkandi, consisting in protecting the rights of Merkandi) By the last day of the calendar year following the expiry of 3 years after the termination of the service
Implementation of statutory obligations resulting from tax and accounting regulations  Art. 6 §1 letter c GDPR w związku z art. 70 § 1 Tax Ordinance and Article 74 of the Accounting Act (necessity to fulfil a legal obligation) 5 years from the end  the calendar year in which the deadline for payment of the tax expired
Fulfilment of obligations concerning the processing, including archiving, of transaction data arising from the VAT e-commerce Package  Art. 6 §1 letter c GDPR (legal obligation) 10 years from the end of the year in which the transaction was carried out.

User support and contact form

If you contact the customer service, including by making a phone call to the hotline, Merkandi in the conduct of the Platform may process (eg, store or analyze) your personal data.

Merkandi may also collect your personal data if you make contact using the tools available in Merkandi, including the contact form available in Merkandi. These personal data are necessary to enable Merkandi to contact you, as well as to enable you to contact other users, for purposes directly related to the functioning of Merkandi. Provided by Merkandi contact form is not used to conduct private correspondence unrelated to the transaction and use it for such purposes may constitute an infringement of the Rules. To prevent violations of law, including unfair practices, Merkandi collects data on communications made through the above-mentioned form. Merkandi may also analyze and block using special software content sent between the users through the above-mentioned contact form, in particular, if they are in the nature of spam (unsolicited advertising information), contain prohibited content such as an incentive to commit crimes or otherwise threaten the security of users, such as are intended to illegally obtain passwords to the account or violate the Rules.

In connection with the handling of queries directed to Merkandi. including through the contact form, we process your personal data in accordance with the principles described in the table below. Your personal data may also be processed for other purposes, including analytical, marketing and ensuring the security of the services provided, about which you will learn more in this policy.

Purpose of processing of Personal Data Legal basis for processing personal data Period of retention of personal data for a specific purpose (retention period)
Contacting Users, including for purposes related to the provision of services, User support, through available communication channels, in particular e-mail, telephone and social media channels; Art. 6 §1 letter b GDPR(necessary for the performance of the contract) Until the services are discontinued
Handling of requests from Users, communicated in particular to the customer service department and via the contact form, when they are not directly related to the execution of the contract Art. 6 §1 letter f GDPR (legitimate interest of Merkandi consisting in responding to enquiries) Until the subject of the enquiry or request is answered or fulfilled
Preventing breaches in communication Art. 6 §1 letter f GDPR (legitimate interest of Merkandi to ensure the security of services provided) Until the communication is completed
Use and development of automated communication channels (machine learning) Art. 6 §1 letter f GDPR (improvement of the algorithm responsible for the functioning of automated communication channels) For a period of 12 months from the sending of the message in question
Pursuing and defending against claims arising from a concluded contract or related to the provision of services, including debt collection, conducting court, arbitration and mediation proceedings Art. 6 §1 letter f GDPR (legitimate interest of Merkandi , consisting in protecting the rights of Merkandi ) By the last day of the calendar year following the expiry of 3 years after the termination of the service

Loyalty programmes, competitions, promotional actions

Merkandi may organize competitions or promotional campaigns. If You decide to participate in such an event, Your personal data (eg information necessary to contact), may be used by Merkandi to its efficient conduct. Contact details of users who voluntarily take part in events, are processed by Merkandi in accordance with the law and for purposes related to these events. Within the Platform Users can also join the loyalty programs.

If You take part in the program, contest or promotional action, Your personal data may be used by Merkandi in accordance with the table below, but more detailed rules on the processing of personal data can be found in the dedicated rules of these events. In addition, Your personal data may be processed for other purposes, including analytical, marketing and ensuring the security of the services provided, about which you will learn more in this policy.

Purpose of personal data processing Legal basis for processing personal data Period of retention of personal data for a specific purpose (retention period)
Taking action to conclude a contract and providing services to enable participation in a loyalty programme Art. 6 §1 letter b GDPR (necessary for entering into and performing the contract) or if you provide optional Personal Data that is not necessary – Art. 6 §1 letter a GDPR (consent) Until your participation in the loyalty programme ends, or in the case of optional personal data, until you withdraw your consent
Enabling participation in a competition or promotional action Art. 6 §1 letter f GDPR (legitimate interest consisting in the execution of obligations arising from the public promise, organizing competitions or similar actions, including in connection with the execution of activities aimed at promoting the brand Merkandi) Until termination of your participation in the competition (e.g. issuing of a prize) or promotional action or until you file an effective objection
Fulfilment of statutory obligations under tax and accounting legislation  Art. 6 §1 letter c GDPR in connection with Article 70 § 1 of the Tax Ordinance Act and Article 74 of the Accounting Act (necessity to fulfil a legal obligation) 5 years from the end of the calendar year in which the tax was due
Pursuing and defending against claims arising from the concluded contract or related to enabling participation in the event/performance of the event, including debt collection, conducting court, arbitration and mediation proceedings Art. 6 §1 letter f GDPR (legitimate interest of Merkandi, consisting in protecting the rights of Merkandi) Until the last day of the calendar year following the expiry of 3 years after the end of participation in the event

Marketing activities

Merkandi may also use your personal data to conduct marketing activities. Such activities may consist of:

  • display on the Platform or mobile application marketing content that is not tailored to your preferences (contextual advertising). If the display of contextual advertising is using personal data, their processing is then carried out in connection with the implementation of the legitimate interests of the controller or a third party to promote their own activities or the activities of third parties Merkandi;
  • display marketing content that is tailored to your preferences, including the adaptation of categories of offers or individual offers in the settings of the Platform or the settings of the services of external entities on the basis of your activity on the Platform (behavioral advertising). Your personal data, including personal data collected through cookies and other similar technologies, are then processed by Merkandi and external entities for marketing purposes. Such actions are taken only if you agree to them, which can be withdrawn at any time; 
  • other direct marketing of goods or services (sending commercial communications by e-mail or other marketing related activities) via various electronic communication channels including e-mail, SMS/MMS, push. We also contact by phone. These actions are taken on the basis of the legitimate interest of Merkandi or the legitimate interest of entities cooperating with Merkandi. Consent can be withdrawn at any time.

In order to carry out marketing activities, Merkandi in some cases uses profiling. This means that through the automatic processing of personal data, we evaluate selected factors about Users in order to analyze their behavior or create a forecast for the future. This allows for better adjustment of the displayed content to the individual preferences and interests of the User.

In connection with our marketing activities, we process your personal data according to the principles described in the table below. Your personal data may also be processed for other purposes, including analytical purposes and to ensure the security of the services provided, which you will learn more about in this Policy.

Purpose of personal data processing Legal basis for processing personal data Period of retention of personal data for a specific purpose (retention period)
Displaying contextual advertising (conducting direct marketing of its own services or goods Merkandi or services or goods of third parties) Art. 6 §1 letter f GDPR (legitimate business of Merkandi involving the promotion of goods or services Merkandi or third parties) Until you stop using the Platform or the mobile application
Displaying behavioural advertising based on previously viewed content, customising categories of offers or individual offers in the settings of the Platform or the settings of third party services based on activity on the Platform Art. 6 §1 letter f GDPR in relation to art. 173 of Telecommunications law (legitimate interest of Merkandi involving the promotion of goods or services Merkandi or third parties in connection with the consent) Until you withdraw your consent (under telecommunications law) or make an effective objection to the processing of your personal data
Contacting Users for purposes related to permitted marketing activities, through available electronic communication channels, including e-mail, SMS/MMS push. Contact by phone Art. 6 §1 letter f GDPR in conjunction with Article 10 of the Act on Provision of Electronic Services or Article 172 of the Telecommunications Act (legitimate interest of Merkandi consisting in the promotion of goods or services of Merkandi or third parties in connection with the consent to the communication channel) Until you withdraw your consent to receive communications or information (under the provisions of the Act on Providing Services by Electronic Means or the Telecommunications Act) or you object effectively to the processing of your Personal Data

Analytical and statistical activities and surveys

Your personal data may be processed by Merkandi for analytical and statistical purposes. In this case, we use your personal data to conduct activity analysis, to determine shopping preferences and to improve the functionality and quality of Merkandi services.The possibility of processing by Merkandi for analytical and statistical purposes of information collected through cookies and similar technology depends on the User's consent to store such information on your end device.

By surveys sent to users via email or made available directly on the Platform, Merkandi collects personal data from users, which can be used to study the preferences of users and adjust the offer Merkandi to their expectations. Such personal data are also used to develop statistical analysis. 

In connection with the performance of analytical and statistical activities, we process your personal data according to the principles described in the table below. Your personal data may also be processed for other purposes, including in particular the security of the services provided, which You will learn more about in this Policy.

Purpose of personal data processing Legal basis for processing personal data Period of retention of personal data for a specific purpose (retention period)
Conducting statistical analyses Art. 6 §1 letter f GDPR (legitimate interest of Merkandi involving the analysis of User activity, including historical activity, in order to optimize the services provided) Until the end of storage of personal data of the user in connection with another active purpose of processing or until the moment of expressing an effective objection to the processing of personal data (no longer, however, than until the last day of the calendar year following the expiration of 3 years from the moment of completion of services by Merkandi)
Traffic management on the Platforms, including the monitoring of User activity, which includes, among other things, keyword searches and the posting of offers Art. 6 §1 letter f GDPR (legitimate interest of Merkandi consisting in the analysis of users' activities in order to optimize the services provided) Personal data are processed in real time, so they will be stored until the end of use by the user of services provided by Merkandi on the Platforms (ie until you leave the website)
Carrying out surveys, research and analysis on the Platform, inter alia for the purposes of functioning, improving the performance of the available services or assessing the main interests and needs of visitors Art. 6 §1 letter f GDPR (legitimate interest of Merkandi consisting in the analysis of users' activities in order to optimize the services provided) Personal data is processed in real time, so it will be stored until the end of use by the user of services provided by Merkandi on the Platforms (ie until the time to complete the survey, research or analysis

Ensuring the security of the services provided

When it is necessary to ensure the security of services, including IT resources or the safety of other users, Merkandi is entitled to automatically obtain and record your personal data transmitted to the server by web browsers or your device when using the Platform or mobile application.

In order to ensure an adequate level of security Merkandi collects and records personal data transmitted to the server by web browsers or your device (which include, in particular: the technical elements of the device, your browser settings and details of your behavior on Merkandi), in a manner that creates a unique digital "fingerprint" of the devices or instances of applications that you use. Merkandi may use such digital "fingerprint" for additional authentication of the user. These actions help prevent fraud and abuse.

In order to ensure the security of the services provided, we process your personal data according to the principles described in the table below.

Purpose of personal data processing Legal basis for processing personal data Period of retention of personal data for a specific purpose (retention period)
Ensuring the security of the services we provide electronically, including enforcing compliance with internal policies, preventing fraud and abuse and ensuring traffic security Art. 6 §1 letter b GDPR (Necessity for the performance of the contract as required for the provision of the online trading platform service by the digital service provider within the boundries of the National Cyber Security Act) Until the User terminates the use of the services

IP address, cookies, location and mobile device identification numbers

Merkandi may collect in the conduct of the Platform your personal data through technologies such as cookies, tracking pixels and objects shared locally (eg in the browser or on your device). 

Merkandi locally will collect information about the current location of your device in case you provide us with such personal data. This personal data will not be stored by Merkandi. Before downloading the location information you will be asked to agree to this.

Users' rights in relation to the processing of personal data and their exercise

Merkandi enables you to fulfil all your rights under the GDPR, i.e. the rights described in Articles 15-21 GDPR. Below we have included a detailed description of each right.

  • right of access to personal Data allows you to obtain from Merkandi information about the processing of your personal data by Merkandi, including primarily the objectives and legal basis for processing, the scope of data held, the entities to which your data are disclosed and the planned date of deletion of data.
  • the right to obtain a copy of personal data You can use to obtain a copy of your personal data that are processed by Merkandi.
  • the right to rectify your personal data You may take advantage if you notice that your personal data are incorrect or incomplete. In this case, we undertake to rectify any inconsistencies or errors in the personal data processed and to complete them if they are incomplete.
  • the right to remove your personal data You can benefit if: Your personal data will no longer be necessary for the purposes for which they were collected or otherwise processed by Merkandi; you withdraw your consent to the processing of personal data or object to the processing of your personal data and there is no other legal basis for the processing; your personal data will be processed unlawfully.
  • the right to restrict processing of personal data you may exercise your rights if: you notice that your personal data is inaccurate - you can request that we restrict the processing of your personal data for a period of time to allow us to check the accuracy of the data; your personal data is being processed unlawfully, but you want it deleted; we no longer need your personal data, but you may need it to defend or assert a claim; you object to the processing of your personal data - until we determine whether the legitimate grounds on our side override the grounds for the objection.
  • the right to transfer personal data You can benefit if the processing of your personal data takes place on the basis of your consent or the contractual relationship with Merkandi, and when the processing is carried out by automated means.
  • the right to object to the processing of personal data for marketing purposes you may exercise at any time if your personal data are processed for marketing purposes, without having to justify such objection.
  • the right to object to other purposes of the processing of personal data You can exercise at any time, for reasons related to your particular situation, if your personal data are processed on the basis of a legitimate interest of Merkandi (eg for analytical or statistical purposes). The objection in this regard should contain a justification.
  • the right to withdraw consent You may exercise your right at any time if your personal data are processed on the basis of your consent, but this does not affect the lawfulness of the processing carried out before your consent was withdrawn.
  • If you exercise your right to object to the profiling of your personal data, you should log out of all devices and delete cookies from them (in some cases the process may take up to 48 hours.

You have the right to lodge a complaint in relation to our processing of your personal data with a supervisory authority.

Supervision of the correct processing of personal data in England is carried out by Information Commisioner's Office (ICO): https://ico.org.uk/

Information about GDPR can be found on page ICO: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

Recipients of personal data

  • Merkandi may provide your personal data to the following third parties:
  • entities cooperating with Merkandi running websites or providing web applications (including mobile applications), in order to publish user offers issued in categories of an advertising nature;
  • entities working with Merkandi , running websites or providing web applications (including mobile applications) to compare opinions on transactions, in order to collect opinions on transactions carried out on the Platforms, through surveys.

Merkandi may cooperate with third parties such as specialized providers of personal data storage services, analytical services, debt collection services, in order to provide services by these entities for the Merkandi. In this case, these entities are not authorized to use your personal data for their own purposes (personal data will always be processed on behalf of and for the purposes of Merkandi), and their actions are subject to applicable law and this Privacy Policy.

The scope of cooperation includes:

  • storage and access to information: storing information or accessing information that is already stored on your device, such as advertising identifiers, device identifiers, cookies and similar technologies;
  • personalisation: the collection and processing of information to personalise advertising and/or content on websites or apps;
  • ad selection, delivery and reporting: collecting information and combining it with previously collected information to select and deliver ads for you and to measure their effectiveness (what ads were shown, how often, when and where they were shown, and whether you took any action related to the ad, including, for example, clicking on the ad or making a purchase);
  • conducting debt recovery proceedings;
  • providing services to support / improve the implementation of orders placed on Merkandi.

Your personal data in the image (avatar) we share with other users in the case of communication conducted under the Merkandi.

Merkandi may share your personal data to public authorities under the law in connection with the ongoing proceedings for possible violations of law or to combat other possible violations of the Rules (including in connection with the proceedings relating to fraud and abuse of Merkandi).

Under the adopted policy Merkandi undertakes not to sell personal data of users. In the case of restructuring or sale of the business or part thereof and the transfer of all or a significant part of its assets to a new owner, personal data of users, including yours, may be transferred to the new owner in order to ensure the continuation of the provision of services under the Platform.

Merkandi may share anonymized personal data (i.e., that does not identify specific users), to external service providers, trusted partners or research agencies, in order to better identify the attractiveness of ads and services to users, to improve the overall quality and efficiency of services provided by Merkandi or the listed entities, or to participate in research for wider social benefit.

If you conduct sales under the Account, you are obliged, after obtaining from Merkandi personal data of other users who are natural persons, to comply with all obligations arising from the GDPR, including the obligation to provide information and provide them with the implementation of their rights under the GDPR.

Transfer of personal data to countries outside the European Economic Area

Your personal data may be transferred outside the European Economic Area to, among others:

  • Google LLC, based in Mountain View, United States, in connection with the use of the e-mail system and the tools included in the G-Suite, for statistical and administrative purposes and in connection with the use of the Google reCAPTCHA mechanism for security purposes;
  • Google Ireland Limited with its registered office in Dublin, Ireland, in connection with the use of Personal Data processing services offered by this entity, to ensure the provision of services by Merkandi offered under Merkandi;
  • Facebook - Facebook Ireland Limited with headquarters in Dublin, Ireland, in connection with the processing of data about pages viewed, content accessed;
  • UserEngage - UserEngage Sp. z o.o. with its registered office in Warsaw, Poland, in connection with the processing of browsing data, behavioural data, information about users and visitors, e-mail communication and direct marketing system;
  • Smartlook - Smartlook.com s.r.o. based in Brno, Czech Republic, in connection with the recording and processing of user behaviour, including behavioural data;
  • LiveChat - LiveChat Software S.A. based in Wrocław, Poland, in connection with the processing of browsing data, information about users and visitors, e-mail communication, chat;
  • Zendesk INC, based in San Francisco, USA, in connection with the processing of browsing data, information about users and contacting visitors, e-mail communication, chat;
  • Retool INC, based in San Francisco, USA, in connection with the processing of user data in the form of compilations;
  • Payment gateways - MultisafePay, iYzico, Przelewy24, Paypal, Stripe, in connection with processing payments and user information.

Merkandi always acts on the basis of mechanisms to ensure an adequate level of protection, for example, by using standard contractual clauses for the transfer of personal data to processors established in third countries, approved by the European Commission. 

Modification of arrangements

If necessary, Merkandi may change the provisions of this Privacy Policy. 

Contact details

For more information about the processing of your personal data, including answers to questions about the scope of the Privacy Policy, please contact the data administrator. 

Here are his contact details: 

E-mail address: infoinfo@merkandi.pl

Telephone number: +48 22 307 97 38

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